Ticket reply

suresh0704
suresh0704 Posts: 339 ✭✭
in Your Fizz Account

How can we send a reply to a message in a ticket. A customer agent sent a message asking me for the reason. Do I need to send reply through email or is there an other window.

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  • Mike RZMAX
    Mike RZMAX Posts: 8,618 ✭✭
    edited April 4 Answer ✓

    @suresh0704 said:
    How can we send a reply to a message in a ticket. A customer agent sent a message asking me for the reason. Do I need to send reply through email or is there an other window.

    Contact support
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,282 ✭✭
    Answer ✓

    Contact support with chat. Use private browser for this.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 12,772 ✭✭

    If you received an email with an update of your ticket, then reply to that email directly.

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