Cannot create a new mobile or internet plan

whissmtl
whissmtl Posts: 1 ✭
in My Mobile
I am stuck on the same page for both plans, with no other buttons to click or advance. Any help?

Answers

  • Whizz
    Whizz Posts: 27,416 admin

    Hello whissmtl,

    I’m sorry to hear about that.

    I’ve verified your account and can confirm that your mobile plan is now active and the port-in has been successfully completed. Your Home Internet plan order is also confirmed and currently being prepared for delivery at the time slot you selected.

    Once the order moves to the “preparing” stage, a tracking number will be generated so you can follow the package in real time. You can find more details about delivery timelines and information here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered.

    If you need further assistance or details, you can get in contact with our support agents here: https://fizz.ca/en/support

    Thank you and have a good day! 
    -Alexandra, Community Moderator

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