Intermittent home Internet outage

Razvan Z.
Razvan Z. Posts: 4 ✭✭
in Internet

Hello,
I have been having home Internet outage intermittently all day today. There was some hydro work a few block away. I thought maybe that was the cause, but that's been fixed for a few hours now and still the same: offline for 30min or more, back online for a few minutes and repeat.

I depend on this for working and using the phone hotspot is not 100% reliable either.

Is it possible to check for outages in Laval, Chomedey?

Thanks

Best Answer

  • Whizz
    Whizz Posts: 27,405 admin
    Answer ✓

    Hello Razvan Z. 

    Thank you for letting us know about this situation.

    I verified your account and I want to inform you that our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. Our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

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