Lost perks

RX_D
RX_D Posts: 2 ✭
in Welcome and join
I had a bunch of perks saved up, now they are gone, not sure why.
Re log in, same

Best Answer

  • Whizz
    Whizz Posts: 27,386 admin
    Answer ✓

    Hello RX_D  ,

    We are sorry for the issue encountered.
    Verifying your account, the rewards are displayed correctly.
    Please follow the advice of @Bois_3ISKD and to clear your browser cache, try a private browsing mode
    and disable your VPN if you are using one then check again under My benefits, My rewards, My perks.
    I invite you to consult our FAQ too:https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    If you still encounter issues, please contact us by chat to assist you better:https://fizz.ca/en/support
    Thank you for your understanding.
    Have a wonderful day,
    Simona, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,288 ✭✭

    Perks have an expiration date, they might have expired if not used.

  • popfizz_MFHPF
    popfizz_MFHPF Posts: 1,328 ✭✭

    I experienced the same thing this morning but when I relogged in, they are back. Try clearing your browsing history data before relogin; and open your browser in incognito mode.

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,832 ✭✭

    @RX_D said:
    I had a bunch of perks saved up, now they are gone, not sure why.
    Re log in, same

    Clear your browser cach
    Try a private browsing mode
    Disable your VPN if you are using one

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 2,057 ✭✭

    I see a few post like this recently, mostly visual bug

  • LoveToronto16
    LoveToronto16 Posts: 142 ✭✭

    Did u receive any email about expiring perks?

  • makejopa
    makejopa Posts: 390 ✭✭

    I recommend clearing your cache and waiting a day or two and then logging in again. It may just be a bug that needs a bit of time to work itself out.

  • Charrylee
    Charrylee Posts: 442 ✭✭
    edited March 2

    Same for me. Yesterday it shows 0 perk, but they come back when I login again today.

  • bjlockie
    bjlockie Posts: 469 ✭✭
    edited March 2

    Fizz should give everyone more perks. :-) lol

  • anolin
    anolin Posts: 190 ✭✭

    @bjlockie said:
    Fizz should give everyone more perks. :-) lol

    Great idea! Why not!? Hehe!

  • Kittyco
    Kittyco Posts: 241 ✭✭

    Had the same issue in a morning, when login again in the afternoon, perks all back.

This discussion has been closed.

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