My building removed the videotron cable I was attached to

Hello @Danilor ,

I am sorry for the issue encountered.

To be able to investigate further and assist you in this matter, please contact us by chat as we need many information to be able to set a service call. To chat with us:https://fizz.ca/en/support

Please consult our FAQ too:https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Thank you for your kind understanding and cooperation.

Have a nice day!

-Simona, Community Moderator