Internet connection not stable

Anthony P. #5736
Anthony P. #5736 Posts: 2 ✭✭
in Internet

Location: Ville st Laurent

Feb 22nd

Intermittent internet connection.
Many powers cycles
Four factory resets
Changed power outlet

Troubleshooting steps –Everything I tried; power cycle modem, download the app, are the lights on, did you try another outlet, can you change the cable

**Feb 23rd **

I get in contact with Fizz online support they schedule a tech to come out Feb 25th

Feb 25th
3pm Tech comes and inspects cabling from inside and outside. Remove splitters
Replaces CODA-4680 modem
7pm again intermittent connection
Power cycle and factory reset.
I get in contact with live chat
Repeated troubleshooting steps – power cycle modem, download the app, are the lights on, did you try another outlet, can you change the cable

Feb 26th

Connection intermittent
Power cycled at 7:30am, internet connection is stable
Connection drops 8:20am continuing issue

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 12,541 ✭✭

    If modem is power-cycling by itself, then 99.9% it's defective. You should insist on replacing it again if it was already replaced. I had the same issue when I initially joined Fizz.

  • Anthony P. #5736
    Anthony P. #5736 Posts: 2 ✭✭
    edited 1:53PM

    Lights on the modem are on but connection keeps dropping

  • Whizz
    Whizz Posts: 27,242 admin

    Hello Anthony P. #5736,
    Thank you for your post.
    I have verified your Fizz member account and I can see that a technician came to you yesterday.
    If your issue persists, please contact us back privately, on chat, so we can further verify your connection and eventually send you another technician.
    You can contact us here: https://fizz.ca/en/support.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

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