Switching to new provider and keeping rewards
I would like to try out PM and keep my current number.
Before I transfer providers is there an option to change back to Fizz (if I'm not happy with PM) and keep my existing account/rewards?
I have quite a lot of data rolled over and I don't want to lose it if decide to come back to Fizz.
Thanks.
Best Answer
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For your points and Fizz rewards, read the chapter about regression: https://fizz.ca/en/my-rewards-policy
Alternatively, you can activate a new temporary plan to hold in your account at the lowest possible Fizz price level, while trying out the other carrier with your primary phone number.You definitely lose your current price plan and have to resubscribe with your primary number at current Fizz price levels when you decide to come back.
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Answers
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I think perks that aren't bound to a specific plan would keep in your account as long as you don't delete the account and the perks don't expire,
But you'll definitely lose any plan discounts, rates and data when you port out the number and deactivate plan.0 -
Hi, I don't think it's possible to remove the number and put it elsewhere without losing the plan. You can only change the number with a fee.
You can keep the basic service to keep your bonuses, etc., but for the mobile plan, you'll need to choose a new one if you transfer your number.
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You will lose your data, discount perks upgrade if you port out
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Depending on your device, there's a good chance you could try out PM using a new phone number, while keeping your Fizz number active through dual SIMs (one physical and an eSIM or 2 eSIMs).
iPhone info: https://support.apple.com/en-ca/guide/iphone/iph9c5776d3c/ios
Many Androids also support dual SIMs.
If you don't like the PM plan you can cancel it within 15 days (this is the minimum trial period as per the CRTC Wireless Code) and return to your Fizz account with everything intact.
If you decide to stay with PM, you could follow their procedure to transfer your number, which would then cancel your Fizz services.
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I think you will lose your perks if you port out and then decide to return to Fizz. What you could do is get a temporary number from Public Mobile and test it out for a bit. Then, if you're happy with Public Mobile, transfer your Fizz number to your Public Mobile account.
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You can't come back at the same plan. You need to chose one available at that time.
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@Goldfinch said:
Depending on your device, there's a good chance you could try out PM using a new phone number, while keeping your Fizz number active through dual SIMs (one physical and an eSIM or 2 eSIMs).The question is if that makes for a "good enough" test. You can test data on the new line just fine, I guess, but voice and text message services would keep going to the Fizz line. At least of you don't want to confuse your peers with new temporary phone numbers.
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@MobileFizzer_VBMV6 said:
@Goldfinch said:
Depending on your device, there's a good chance you could try out PM using a new phone number, while keeping your Fizz number active through dual SIMs (one physical and an eSIM or 2 eSIMs).The question is if that makes for a "good enough" test. You can test data on the new line just fine, I guess, but voice and text message services would keep going to the Fizz line. At least of you don't want to confuse your peers with new temporary phone numbers.
It's my understanding that with dual SIMs, you can receive calls and texts to either number, and you can either set a default or have the device ask you each time which to use for outbound. Some tests could probably be done by the OP using a friend who is given the temporary number while everyone else would contact them at their regular number.
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