Switching to new provider and keeping rewards

anvil4599
anvil4599 Posts: 2 ✭
in My Mobile
I currently have a Fizz mobile plan, and I got a new Public Mobile plan on offer.

I would like to try out PM and keep my current number.

Before I transfer providers is there an option to change back to Fizz (if I'm not happy with PM) and keep my existing account/rewards?

I have quite a lot of data rolled over and I don't want to lose it if decide to come back to Fizz.

Thanks.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,013 ✭✭
    edited 5:58PM

    I think perks that aren't bound to a specific plan would keep in your account as long as you don't delete the account and the perks don't expire,
    But you'll definitely lose any plan discounts, rates and data when you port out the number and deactivate plan.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,951 ✭✭

    Hi, I don't think it's possible to remove the number and put it elsewhere without losing the plan. You can only change the number with a fee.

    You can keep the basic service to keep your bonuses, etc., but for the mobile plan, you'll need to choose a new one if you transfer your number.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 740 ✭✭
    edited 6:23PM

    For your points and Fizz rewards, read the chapter about regression: https://fizz.ca/en/my-rewards-policy
    Alternatively, you can activate a new temporary plan to hold in your account at the lowest possible Fizz price level, while trying out the other carrier with your primary phone number.

    You definitely lose your current price plan and have to resubscribe with your primary number at current Fizz price levels when you decide to come back.

  • LoveToronto16
    LoveToronto16 Posts: 81 ✭✭

    You will lose your data, discount perks upgrade if you port out

  • makejopa
    makejopa Posts: 223 ✭✭

    I think you will lose your perks if you port out and then decide to return to Fizz. What you could do is get a temporary number from Public Mobile and test it out for a bit. Then, if you're happy with Public Mobile, transfer your Fizz number to your Public Mobile account.

  • Mark123_2024
    Mark123_2024 Posts: 9,438 ✭✭

    You can't come back at the same plan. You need to chose one available at that time.

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