VPN connection keeps disconnecting

vict
vict Posts: 2 ✭
in Internet
My PC is connected to the modem via Ethernet cable.
Why my VPN connection is not stable, keeps disconnecting a few times an hour ?
My wife's Citrix connection is fine, no interruptions
Anybody ? have an idea
Thanks

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,167 ✭✭

    hi vpn isn’t support here. Contact support of your vpn.

  • alexanderluo10890
    alexanderluo10890 Posts: 2,204 ✭✭

    You can talk to your VPN provider to check.

  • Whizz
    Whizz Posts: 27,369 admin

    Hello vict,
    If your PC (Ethernet-connected) is the only device dropping while your wife’s Citrix session stays stable, the issue is very likely local to your PC or your VPN client, not your internet line.
    Different VPN protocols behave differently (OpenVPN UDP/TCP, IKEv2, WireGuard, etc.).
    Try these steps: 
    -Switch VPN protocol (from UDP to TCP or WireGuard to OpenVPN).
    -Change VPN server/location.
    -Update or reinstall the VPN client.
    If the situation continues, I suggest you to contact the VPN provider and ask them for support.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

Categories