I lost my Perks

Maghodi
Maghodi Posts: 4 ✭
in Welcome and join
I had a bunch of perks saved up, when i went back to check on them, a lot of them were not there anymore. They didn't expire fs because i had checked that before. Anyone knows what could've happened?

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,236 ✭✭

    You can try to reply using private browsing and see if it's a browser issue, or wait a while and check again.
    If you still don't see the perks you can contact support via chat and ask them to look into it.

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,740 ✭✭

    @Maghodi said:
    I had a bunch of perks saved up, when i went back to check on them, a lot of them were not there anymore. They didn't expire fs because i had checked that before. Anyone knows what could've happened?

    Clear your browser cache
    Try a private browsing mode
    Disable your VPN if you are using one.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 2,017 ✭✭

    I have see others having the same problem today, maybe wait a few days it may fix itself

  • alexanderluo10890
    alexanderluo10890 Posts: 2,176 ✭✭

    I don't have this issue. If you still have this issue, contact https://fizz.ca/en/support

  • LoveToronto16
    LoveToronto16 Posts: 141 ✭✭

    So far no issues for me

  • Whizz
    Whizz Posts: 27,341 admin

    Hello Maghodi,
    Thank you for informing us about this situation.
    I have escalated a ticket in this regard for your account, you can see it in your Fizz member account → Overview or My settings → My tickets.
    As soon as the situation is solved, you will receive an email with the ticket's details.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

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