How do I cancel my home internet and return the router ?
Best Answer
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Hello @sharei2
I can see that everyone provided useful information and you managed to submit the unsubscribe request for your internet plan.
However, I noticed that you didn't receive any details regarding the modem return. I want to inform you that the easiest way to return the modem would be to bring it to a Videotron store in your area. You can find more details on this topic here: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
Also, just in case you are not aware of this, I want to mention that you have the option to move your Fizz internet plan to a new address if you would want to bring us over. In case you are interested in this procedure you can check out this page: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
Have a good one!
-Vlad, Community Moderator0
Answers
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Contact Fizz via the Chat feature (Support, Help) and they should be able to guide you.
The FAQ should also help:
https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet0 -
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You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes.
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