They closed my ticket, but I still can't access my account. Help.

echanda
echanda Posts: 3 ✭✭
in Your Fizz Account

I've been unable to access my account online since late November 2025. After repeated attempts to have the problem solved, and being told that it was fixed when it wasn't, they now have once again closed my ticket, but I still can't access my account. I just get a blank page. I can't even lodge a formal complaint or reopen the ticket, because you have to do that from your account page.

Due to a temporary problem with my credit card in December, Fizz ended up suspending and now canceling two of my phone lines. This is a big problem because we need those services. But I can't fix it because apparently I can only do it through accessing my account on the website. I am ready to drop Fizz and go to another mobile provider. But I can't even cancel my services because I don't have access to my account! What can I do?

Best Answer

  • Whizz
    Whizz Posts: 27,206 admin
    Answer ✓

    Hello echanda,
    I sincerely apologize for the runaround you’ve experienced.
    I can certainly understand why you’re at your wit's end. 
    I want to make this right, so I have personally reopened your ticket and made sure your ticket was updated to our technical team.
    We will contact you directly via email with a resolution. You can also reply to the latest message in your email inbox if you need to add any details in the meantime.
    We are prioritizing this to get your service back up and running as quickly as possible.
    Thank you for your understanding and have a good day!
    -Alexandru, Community Moderator 

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 979 ✭✭

    You can try contacting Whizz via private messages in this forum, they might be able to assist.

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