Adding Friends

cr38tive
cr38tive Posts: 12 ✭
in Your Fizz Account
I've tried adding a few Fizz friends and weren't able to. All settings are supposed to be where they're at, and even escalated the issue with Fizz. Any new friends I try to add, it says that 'they're already added' and yes, their settings is set at full fizz experience.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 979 ✭✭

    I had a similar issue a while ago, support suggested I should use email addresses or phone numbers to gift data instead.
    It was never resolved.

  • Whizz
    Whizz Posts: 27,206 admin

    Hello cr38tive,

    Thanks for your message — I understand how frustrating that can be.

    I’ve checked your account and can confirm that you previously had a ticket open with us regarding this issue, and it has now been resolved. You were contacted by email with the update. Please take a moment to review the email thread for ticket #382700 for full details.

    If you’re still seeing the message that the friends are “already added,” even though they appear correctly set up for the full Fizz experience, please reply directly to that ticket thread so we can continue investigating without delay.

    Your understanding is appreciated.
    Have a good day! 
    -Alexandra, Community Moderator

This discussion has been closed.

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