Can not active any perk under my account

Simtra
Simtra Posts: 10 ✭
in Your Fizz Account
I got the same error code with others<CrmGatewayImpl#submitAndFetchOrder Response is null error> This is not an isolated case we've encountered. It might be a system level malfunction; the support ticket was submitted half a month ago, and the technical department hasn't responded yet.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 936 ✭✭

    You can try to disable browser add-ons, clear cookies or use private browsing/incognito mode and see if that makes a difference.

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,299 ✭✭

    @Simtra said:
    I got the same error code with others<CrmGatewayImpl#submitAndFetchOrder Response is null error> This is not an isolated case we've encountered. It might be a system level malfunction; the support ticket was submitted half a month ago, and the technical department hasn't responded yet.

    Clear your browser cache, try a private browsing mode, and disable your VPN if you are using one

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,888 ✭✭

    Hi, try with private browser but possible bug with Website.

    If don't work, contact Fizz here for this problème: https://fizz.ca/en/support

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 12,458 ✭✭

    There was a global bug that @Whizz admitted to exist. Not sure when it will be fixed.

  • alexanderluo10890
    alexanderluo10890 Posts: 2,002 ✭✭

    You need contact https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 27,181 admin

    Hello Simtra,

    Thank you very much for your patience, and for taking the time to follow up with us.

    We are aware of the issue affecting perk activation, including the error message you mentioned. At the moment, this has been identified as a broader incident that our technical team is actively investigating and working to resolve as quickly as possible.

    This ongoing investigation is also the reason your previous ticket has not yet received a detailed response. Our priority has been to address the root cause of the issue to ensure a complete and stable resolution for everyone affected.

    Please rest assured that your case has not been overlooked. As soon as we have an update or confirmation that the issue has been fully resolved, we will reach out to you right away.

    We truly appreciate your understanding and your continued patience. If there is anything else you would like to share in the meantime, please don’t hesitate to let us know.

    Have a good day! 
    -Alexandra, Community Moderator

  • Simtra
    Simtra Posts: 10 ✭
    > @Use_code_VGTIB said:
    > You can try to disable browser add-ons, clear cookies or use private browsing/incognito mode and see if that makes a difference.

    Thanks for answering. I've tried everything, even customer service can't activate it, it's really strange.
  • Simtra
    Simtra Posts: 10 ✭
    > @Bois_3ISKD said:
    > > @Simtra said:
    > > I got the same error code with others<CrmGatewayImpl#submitAndFetchOrder Response is null error> This is not an isolated case we've encountered. It might be a system level malfunction; the support ticket was submitted half a month ago, and the technical department hasn't responded yet.
    >
    > Clear your browser cache, try a private browsing mode, and disable your VPN if you are using one

    Thanks for answering. I try private, not working. I dont use vpn.
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