Spikes and unstable net connection

DimitriP
DimitriP Posts: 1 ✭✭
in Internet

Hello,
I've been having issues for months with spikes in my ping at seemingly random moments. I have used tools like pingplotter and other tools online to monitor the situation, and I have noticed that even pinging google can take 300ms or more. I have not been able to notice a pattern, although I made some checks with PingPlotter and I am fairly certain the problem is not in the connection between my box and my PC. But just to make it sure, I ran a test over several hours where I pinged my local IP and I got a maximum of 3ms.
I am not using wi-fi, and I tried updating my drivers, changing the cables, and many other solutions with changing settings on my PC or on the box itself, but nothing worked. I am feeling a bit hopeless as it really prevents me from streaming or playing many games online ...

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,871 ✭✭

    Hi Ethernet is more stable but ask to Fizz to check signal. @Whizz

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,281 ✭✭

    For this issue, contact support; they will check if your signal meets the standards.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,983 ✭✭

    Use the app to do some diagnosis first. If still not working, reach https://fizz.ca/en/support.

  • Whizz
    Whizz Posts: 27,170 admin

    Hello DimitriP,

    Sorry to hear about the issue.

    I verified your modem`s signals and observed that there are no issues on the technical side so I invite you to scan the modem for any potential issues using the Fizz WiFi app : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

     If you have not yet finished the 2-minute network scan, please proceed as follows:
    To begin troubleshooting, take these steps:
    Place yourself near to your modem.
    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"

    Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).

    Check what the app has to say and follow the on-screen steps.

    If the issue persits, please reach our customer service on Chat for further investigations.


    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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