plan discount extension is not showing any where
Answers
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Discounts cannot be combined at Fizz. If you've had a discovery discount on your plan and you bought a phone at Fizz that comes with its own discount on your plan, one of the discounts will be terminated.
https://fizz.ca/en/faq/what-discovery-discount-and-how-does-it-work#2
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@muqi1267 said:
Hi, I purchase new mobile and selected my old plan while confirming the order. It shows that my plan will be extended for 24 month but after payment it doesn't appear that it expended with discounted rate. What to doContact support for further explanation
https://fizz.ca/en/support0 -
Hi @muqi1267
Are you talking about the discount to your existing plan that you are expecting because you bought a phone from Fizz that comes with a plan discount?
I did the same.
It was a bit mixed up at first. I was charged the full amount, then a credit back to my account and so on.
It was all correct after a while, so I would not be concerned just yet.
If you want confirmation about this, I suggest you open a support ticket (which is what I did). Someone will eventually get back to you and confirm that all is well or alternatively look into the issue and resolve it.
However, as noted by @MobileFizzer_VBMV6 discounts cannot combined. A new discount will replace the previous one.
Cheers,
Brad0 -
Did u buy it on contract or cash?
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I think support will help clarify which discount you can keep and if you can choose one
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@muqi1267 said:
Hi, I purchase new mobile and selected my old plan while confirming the order. It shows that my plan will be extended for 24 month but after payment it doesn't appear that it expended with discounted rate. What to doThe discount is not available for users more than 2 years with Fizz. You should check that.
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