can fizz services be used with the redmi turbo 5 max smartphone?

Antoine B. #6654
Antoine B. #6654 Posts: 1 ✭✭
in Phones

can fizz services be used with the redmi turbo 5 max smartphone?

Best Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,105 ✭✭
    Answer ✓

    It's not officially supported according to
    https://fizz.ca/en/faq/compatible-devices#3

    If the device is VoLTE compatible it might still work.
    Fizz has a 15 day cancellation policy so you can try.

  • Whizz
    Whizz Posts: 27,263 admin
    Answer ✓

    Hello Antoine B. #6654,
     
    The Redmi Turbo 5 Max is not currently on our list of compatible devices, so we cannot officially confirm that it will work with Fizz services.

    That said, you may still try the following steps to check compatibility:

    1. VoLTE test
      Please dial #8378 on your phone.
      • If you receive a message confirming compatibility, this means your device supports VoLTE.
    2. Check VoLTE settings on your phone
      Go to Settings > Network & Internet > SIMs (or Mobile Network) and make sure VoLTE or 4G Calling is enabled.
      On many devices, this allows higher-quality calls and lets you browse on 4G while on a call.

    If the VoLTE test is successful and the option is available on your device, you can proceed to test the network.

    Fizz offers a 15-day trial period. You can create a plan, test the service, and decide whether it meets your needs.
    If the services do not work as expected, you may unsubscribe during the trial period and receive a refund.

    You can find more information here: https://fizz.ca/en/faq/unsubscribe

    Please note that since this device is not officially supported, full compatibility cannot be guaranteed.

    Let us know if you need any help along the way.

    Thank you for showing interest, 
    Have a good day! 
    -Alexandra, Community Moderator

Answers

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    it's VoLTE certified so yeah no problem

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,019 ✭✭
    edited February 7

    Hi, the best thing is to try it because when it hasn't been tested, there's a 50/50 chance that it will be compatible.

    The phone must have settings compatible with Fizz.

    You are entitled to a 15-day trial.

    List of phone supported: https://fizz.ca/en/faq/compatible-devices#3

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,105 ✭✭

    @doobyadeeb said:
    it's VoLTE certified so yeah no problem

    Compatible and certified are not the same thing

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    @Use_code_VGTIB said:

    @doobyadeeb said:
    it's VoLTE certified so yeah no problem

    Compatible and certified are not the same thing

    well that sucks! I only use apple anyways so I wouldn't know lol

  • bjlockie
    bjlockie Posts: 434 ✭✭

    @Use_code_VGTIB said:

    @doobyadeeb said:
    it's VoLTE certified so yeah no problem

    Compatible and certified are not the same thing

    I have yet to hear a technical reason why they are NOT the same.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 750 ✭✭

    @doobyadeeb said:
    well that sucks! I only use apple anyways so I wouldn't know lol

    Yes, Apple users don't have to worry about this. Once Apple supports a carrier, all their phones do, provided the phone isn't 10+ years old.

    It's Android users that play Russian Roulette with VoLTE capabilities. Especially, if you want a phone to support multiple carriers from different parts of the world.

    @bjlockie said:

    @Use_code_VGTIB said:
    Compatible and certified are not the same thing

    I have yet to hear a technical reason why they are NOT the same.

    VoLTE is basically VoIP, you have to tell it what VoLTE servers to connect to and how to authenticate. This information needs to be available in your phone, specifically for your carrier. Otherwise, it won't know where and how to register for VoLTE. In Android phones, this information is either made available by

    • the phone manufacturer baking it into their firmware
    • the carrier creating an app to provide this information for compatible Android phones

    Phone manufacturers often have a commercial interest to charge different prices in different markets and limit the ability of a phone from one market to fully work in another. Not including VoLTE profiles for overseas carriers in a phone's firmware intended for a specific market is a wonderful possibility to produce such a limitation.

    And if there is no carrier app providing the necessary VoLTE information either, you end up with a short-list of phones considered "certified".

    @Antoine B. #6654 said:
    can fizz services be used with the redmi turbo 5 max smartphone?

    I doubt it. On top of that, Redmi turbo 5 max is not a phone intended for the North American market. It lacks support for pretty much all the LTE frequency bands you need here.

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,105 ✭✭
    edited February 7

    @bjlockie said:

    @Use_code_VGTIB said:

    @doobyadeeb said:
    it's VoLTE certified so yeah no problem

    Compatible and certified are not the same thing

    I have yet to hear a technical reason why they are NOT the same.

    Compatible (manufacturer) means the phone has a modem that supports VoLTE, as well as compatible firmware.

    Certified (by provider) means the network is guaranteed to provision that phone and would allow it to register onto network with full capabilities.

    I don't know if it'll work, but having a phone that's VoLTE compatible is not a guarantee for it to.

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    @MobileFizzer_VBMV6 said:

    @doobyadeeb said:
    well that sucks! I only use apple anyways so I wouldn't know lol

    Yes, Apple users don't have to worry about this. Once Apple supports a carrier, all their phones do, provided the phone isn't 10+ years old.

    It's Android users that play Russian Roulette with VoLTE capabilities. Especially, if you want a phone to support multiple carriers from different parts of the world.

    @bjlockie said:

    @Use_code_VGTIB said:
    Compatible and certified are not the same thing

    I have yet to hear a technical reason why they are NOT the same.

    VoLTE is basically VoIP, you have to tell it what VoLTE servers to connect to and how to authenticate. This information needs to be available in your phone, specifically for your carrier. Otherwise, it won't know where and how to register for VoLTE. In Android phones, this information is either made available by

    • the phone manufacturer baking it into their firmware
    • the carrier creating an app to provide this information for compatible Android phones

    Phone manufacturers often have a commercial interest to charge different prices in different markets and limit the ability of a phone from one market to fully work in another. Not including VoLTE profiles for overseas carriers in a phone's firmware intended for a specific market is a wonderful possibility to produce such a limitation.

    And if there is no carrier app providing the necessary VoLTE information either, you end up with a short-list of phones considered "certified".

    @Antoine B. #6654 said:
    can fizz services be used with the redmi turbo 5 max smartphone?

    I doubt it. On top of that, Redmi turbo 5 max is not a phone intended for the North American market. It lacks support for pretty much all the LTE frequency bands you need here.

    Damn I didn't know any of this! Thank you for the explanation :)

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