Extremely frustrated by fizz’s customer service

Olivia_7765
Olivia_7765 Posts: 11 ✭✭
in Your Fizz Account

I am having problems activating new perk. It’s been three days since I reported the issue. It’s still not working at all. I have to spend extra money to buy add on data when I actually have many perks to use. So frustrated about your service and quality. May consider stop using your service later.

Answers

  • Whizz
    Whizz Posts: 27,155 admin

    Hello Olivia_7765,

    We’re very sorry to hear about the situation you’re experiencing and completely understand how frustrating this must feel. Please rest assured that your case has been noted, and a ticket has been opened to investigate the matter thoroughly.

    Our technical team is carefully reviewing the issue, as it requires a detailed analysis to ensure that the underlying issue is fully understood and properly resolved. Situations like this sometimes take a little extra time to investigate, as the team must verify all related systems and processes to provide a reliable solution that will prevent any recurrence.

    We truly apologize if it feels like you’ve been waiting, however, this careful approach helps us ensure that the resolution we provide is accurate and complete. We appreciate your patience as the team works diligently on this.

    Once the issue with the perk is resolved, please feel free to contact us, and we will be happy to assist you further and discuss the add-on purchase as well. You can get in contact with our agents here: https://fizz.ca/en/support

    Thank you very much for your understanding and for giving us the time needed to ensure this matter is resolved properly.

    Have a good day! 
    Alexandra, Community Moderator

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