Accidentally selected esim activation on new plan when phone is incompatible.

ppppc
ppppc Posts: 2 ✭
in My Mobile
New activation on a Samsung S10. Only realized when it was too late that the phone is incompatible with esim. I've picked up a physical sim. How do I change my activation method to physical sim from esim?

Everything posted says to go to Manage Plans > Change My Sim, but that option does not exist in my menus because I haven't even activated to begin with.

I've tried just straight up going to fizz.ca/activation and doing it that way, which is making me reselect a plan, but I'm told I am unable to port the number (probably because it's already being logged as porting/unavailable/inactive atm)?

Tried using the ai chatbot rob(?), which said it'd connect me to a customer service representative, but it stopped responding and it's been hours.

Wtf am I supposed to do?

Answers

  • Whizz
    Whizz Posts: 27,080 admin

    Hello ppppc,

    I’m sorry to hear about the trouble you were experiencing.
    I’ve verified your account, and I’m happy to confirm that your plan is now active and properly associated with a physical SIM card, as it was activated using an activation code.

    I suggest restarting your phone and testing your line to ensure all services are working correctly. You can follow the instructions from this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line
    If you encounter any issues or have further questions, our support agents are available and happy to assist you here: https://fizz.ca/en/support

    Thank you for your patience, and we appreciate having you as a customer.

    Have a good one! 
    -Alexandra, Community Moderator

This discussion has been closed.

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