I get no signal almost everyday since about 6 weeks

Quibble
Quibble Posts: 2 ✭
in My Mobile
Hi everyone,

for about 6 weeks now, I get frequent "No Service," or extremely slow data and I cannot even call. It has been really annoying, because it worked better than my old provider (Virgin) when i joined and now it is not working at all. I wanted to know, before I contact support, if anybody has had that happens to them or is it just me? And if someone has an idea of why and how to fix it.

This even happens in big city where i am at the heart of the Fizz network.

Thank you!

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 729 ✭✭

    You could try registering on network by restarting phone or toggling airplane mode for a minute, if that doesn't help you can disable automatic network selection in your phones SIM settings and selecting the network manually.

  • Mark123_2024
    Mark123_2024 Posts: 9,225 ✭✭

    No problem on my side.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,691 ✭✭

    Try rebooting the phone or turning on airplane mode for 10 seconds, then turning it off.

  • Mike RZMAX
    Mike RZMAX Posts: 8,043 ✭✭
    edited January 23

    Restarting your cell phone might solve your problem.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,691 ✭✭

    I always have signal, but I don’t know why rebooting my phone or turning airplane mode on and off makes it reconnect with a better signal afterward.

  • makejopa
    makejopa Posts: 26 ✭✭

    No issues for me. I would try restarting my phone and then reach out to Support.

  • Shadow20002
    Shadow20002 Posts: 14 ✭✭

    You can try to reset the network of your phone instead.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,872 ✭✭

    Contact support.

  • BradDoell
    BradDoell Posts: 438 ✭✭
    edited January 23

    Good morning @quibble,
    Prior to contacting support, have a look at this Fizz FAQ,
    https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    Cheers,
    Brad

  • Whizz
    Whizz Posts: 27,056 admin

    Hello @Quibble ,
    Thank you for your post.
    We are sorry to hear about the situation encountered with your mobile services.
    As the other users already suggested, please try to follow some manipulations in order to see if those will fix your signal issue.
    We kindly suggest you to restart the phone and reinsert the SIM card in order to allow it to reauthenticate to network.
    Then, turn Airplane mode On for a few seconds and then Off.
    You can also verify the phone to have the latest software version and also if it is compatible with our Volte network.
    To do that, please dial #TEST (#8378).
    Here are more details: https://fizz.ca/en/faq/compatible-devices
    In case it is not compatible you can try testing with a different device and see the results.
    For any other issues, please contact the customer services, by using this link: https://fizz.ca/en/support
    Have a nice day.
    -Lavinia, Community Moderator

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