I did try to port my number to fizz and I have a fizz eSIM on my iPhone

Tiptop38
Tiptop38 Posts: 2 ✭
edited January 17 in My Mobile
But I didn’t know i had the eSIM on my phone and I tried to port number to bell
Having problems with using my phone

Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 1,896 ✭✭

    @Tiptop38 said:
    But I didn’t know i had the eSIM on my phone and I tried to port number to bell
    Having problems with using my phone

    You should contact support : https://fizz.ca/en/support

  • Mike RZMAX
    Mike RZMAX Posts: 8,081 ✭✭

    @Tiptop38 said:
    But I didn’t know i had the eSIM on my phone and I tried to port number to bell
    Having problems with using my phone

    See the FAQ following
    https://fizz.ca/en/faq/install-and-activate-esim

    Otherwise, contact support.
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 27,086 admin

    Hello Tiptop38,
    We are sorry to hear about the situation encountered with the phone number transfer to Fizz. 
    After verifying your account we noticed that, indeed, there is a phone number transfer request visible however this is not completed. 
    The eSIM card is not properly installed therefore this is why it is not working to access the services. 
    In order to receive assistance regarding the subject, please contact our online customer service agents. 
    To do that, you can access this link: https://fizz.ca/en/support 
    Your cooperation is appreciated. 
    Have a nice day. 
    -Lavinia, Community Moderator  

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