esim not working and no network except "SOS"

cristina2025
cristina2025 Posts: 2 ✭
edited January 15 in Your Fizz Account
My iphone 16 will not activate with the fizz esim, it says "Unable to Activate SIM" and its in "SOS " mode, basically not working, no txt no network. Prior Fido account, no issues. how can I fix this or is this a customer phone number ? Thx

Answers

  • Whizz
    Whizz Posts: 27,086 admin

    Hello cristina2025,

    I am sorry to hear that. 

    I have verified the account and the plan is active, however, the esim has been installed, not enabled on the device, this is why you can see the SOS and you are given the error when trying to scan the code the second time. 

    In order to enable the esim, please follow this path:  go to Settings > Cellular (or Mobile Data), tap the eSIM you want to change, and use the toggle switch for "Turn On This Line" to enable it. This will activate the cellular plan associated with that eSIM for calls, data, and messaging. 

    After that, please restart the phone and test the line following the instructions here: https://fizz.ca/en/faq/how-test-my-fizz-line

    If you need further assistance, please contact our support agents: https://fizz.ca/en/support

    Thank you for understanding and have a good day ! 
    -Alexandra, Community Moderator

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