Problem with website when activating physical sim

smokeyjoe223
smokeyjoe223 Posts: 4 ✭✭
edited January 13 in Your Fizz Account
I purchased a physical sim card. After going through all the steps of choosing my plan and entering my payment information the webpage just shows a lightning bolt in a spinning green circle and never loads. I have tried on mobile, desktop, different browsers, incognito mode, and different credit cards. After chatting with support they opened a ticket this morning. I chatted with support this evening and they were unable to provide me any real update. I am seeing on other forum posts on this forum and on Reddit that in some cases it took 2 weeks for similar issues to be sorted out. How long am I expected to wait before I can get a refund for the cost of the sim and I can just try with another company?

Best Answer

  • Whizz
    Whizz Posts: 27,086 admin
    Answer ✓

    Hello @smokeyjoe223,

    We are sorry for the issue encountered.
    The case is escalated to another department we cannot provide an exact time of the resolution, the case is escalated with top priority and a resolution will be provided in the shortest time possible.
    Verifying your Fizz account, the ticket is under investigation.
    The technical team invites you to try again from an incognito page of your browser after clearing cache memory and cookies and if an error appears, to provide us a screenshot with it to be able to make further investigations.
    You can contact us by chat if the issue persists to update the ticket with the screenshots:https://fizz.ca/en/support

    Thank you for your cooperation.
    Have a nice day!
    -Simona, Community Moderator

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 8,081 ✭✭

    Clear your browser cache
    Try a private browsing mode
    Disable your VPN if you are using one.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,732 ✭✭

    Hi, Try a private browsing mode for this with no VPN.

  • smokeyjoe223
    smokeyjoe223 Posts: 4 ✭✭
    I already tried with a private browsing mode, cleared cache, don't have any VPN.
  • alexanderluo10890
    alexanderluo10890 Posts: 1,900 ✭✭

    Where did you buy the physical sim card? Did you try eSIM instead?

This discussion has been closed.

Categories