how much time to transfer a number to fizz?

Zhou
Zhou Posts: 2 ✭✭
edited January 9 in My Mobile

I submitted 2 hours ago, and showing nothing on progress, even the first step "Transfer request received" is not set yet.
Thank you!

Best Answer

  • Whizz
    Whizz Posts: 27,030 admin
    Answer ✓

    Hello Zhou,

    I am sorry to hear that you have encountered this situation.

    I’ve checked, and the transfer has not been initiated yet. The transfer needs to be started manually by going to My Plans > Manage Plan > Install eSIM and then clicking on Start Transfer. This may indicate that the eSIM was not installed properly or not enabled, which prevents the transfer from kicking off.

    Once the transfer is manually started, the text should be sent, and you should respond with YES. After that, we will inform you when the plan is ready to use, as detailed in the FAQ: https://fizz.ca/en/faq/install-and-activate-esim

    This process should take around 2 hours if there are no issues.

    If you have questions or encounter difficulties, please contact our agents here: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good day! 
    -Alexandra, Community Moderator

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