My internet rewards are still active but they're no longer appearing on my bill?

wawaron
wawaron Posts: 2 ✭
edited January 8 in Internet
From reading the forum I understand this is nothing to do with the start of new year, but does anyone else have any words of wisdom? Thanks

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,623 ✭✭

    Hi, contact support for this.

    https://fizz.ca/en/support

  • Mike RZMAX
    Mike RZMAX Posts: 7,793 ✭✭

    @wawaron said:
    From reading the forum I understand this is nothing to do with the start of new year, but does anyone else have any words of wisdom? Thanks

    We are just users on the forum; you need to contact support for this issue.

  • Whizz
    Whizz Posts: 26,997 admin

    Hello wawaron  ,

    I am sorry to hear about this situation.

    I’ve verified the transactions from the last months of 2025, and all rewards are correctly reflected on the receipts. For visibility, the rebates appear in the Fizz account under My Settings > Transaction History, by selecting year 2025 and Internet Home Service transactions. The rebates are shown in green on the receipt. You can see more about this here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

    If you observe any discrepancy or need further explanation regarding the receipt, you can contact us via Live Chat for additional assistance: https://fizz.ca/en/support

    Thank you for understanding!
    Have a good one!
    -Alexandra, Community Moderator

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