payment failed.there has an error. please try again later
I contacted FIZZ, and they only told me that a dedicated team would email me. However, it has been two days and I still haven’t received any reply. My service is about to expire.
Best Answer
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Hello @hung555
Thank you for letting us know about this situation.
I verified your account and I can see that you payment was declined for security reasons. Because of that, your identity had to be verified by our dedicated department.
I can see that the verification was completed and you managed to make the payment in the meantime.
We appreciate your patience and understanding.
Have a good one!
-Vlad, Community Moderator0
Answers
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@hung555 said:
Has anyone encountered the same error where the payment cannot be processed?
I contacted FIZZ, and they only told me that a dedicated team would email me. However, it has been two days and I still haven’t received any reply. My service is about to expire.Contact support again
https://fizz.ca/en/support0 -
Hi try with private mode of your browser. Possible work.
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@hung555 said:
Has anyone encountered the same error where the payment cannot be processed?
I contacted FIZZ, and they only told me that a dedicated team would email me. However, it has been two days and I still haven’t received any reply. My service is about to expire.Make sure the billing address and other payment details match the details listed with the issuer. If it still doesn't work you can contact support via chat
https://fizz.ca/en/support0 -
Is this the first time your payment get payment error? Try to use other credit card to see if you get the same error or not.
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Yes, I contacted support again, but they only opened a ticket for me.Until now, there has been no progress on the ticket.
My service has already expired, and I currently have no services available.0 -
@hung555 said:
Yes, I contacted support again, but they only opened a ticket for me.Until now, there has been no progress on the ticket.
My service has already expired, and I currently have no services available.Try to use other credit card, and call your bank to check your credit limit.
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