The "New" 5G+ network

HW
HW Posts: 17 ✭✭
edited December 25 in My Mobile

I switch from my previous service provider to Fizz 2 weeks ago or so.
The first day I was manage to get about 213 Mbps or so but after that day now I can get 80Mbps on the so called 5G+.
LTE+ works little bit better, but I'm not paying LTE+, I'm paying for so called 5G and yet I don't get real 5G.
I live in Montreal where 5G supposed be the best.
I tried everything including sending the parameters so configure the Samsung phone and yet still the same, also RCS doesn't work, it is stuck in connecting even when you clear all the data cache.
Going back to my previous service provider at the end of my billing cycle.
Bad service Fizz, bad service :D .

Answers

  • PotatoStarch
    PotatoStarch Posts: 553 ✭✭
    edited December 25

    Did you check multiple locations in definite 5G coverage zones? 5G is short-range and could be greatly effected by buildings, locations and such.

  • Whizz
    Whizz Posts: 26,880 admin

    Hello HW,
    I'm sorry for the situation you have encountered and thank you for describing it to us.
    Here are a few things you can try before leaving our services:
    Reset network settings on your phone (Settings → General management → Reset → Reset network settings), then restart the device. This usually solves speed issues. Also, go to Mobile networks → Network operators → select Fizz manually, wait 1–2 minutes, then switch back to automatic selection. Make sure the preferred network mode is set to 5G/LTE/3G (automatic).
    Please note that 5G+ speeds can vary depending on tower congestion, location (indoor vs outdoor), and time of day. In Montreal, speeds around 80–100 Mbps can still occur on 5G, especially indoors. Testing near a window or outdoors and at different times of the day can help confirm this.
    For the RCS issue on Samsung devices: turn off RCS in Google Messages, force stop the app, clear cache (not data), restart the phone, then re-enable RCS.
    Also verify that the Fizz APN is correctly configured and set to IPv4/IPv6, with no duplicate APNs. Here's an useful FAQ related to the APN settings: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn.
    If the issue persists after these steps, please contact us privately or on chat for real-time assistance. We'll make sure to help you with your situation.
    I hope you have a pleasant day and Merry Christmas! ☃️❄️
    -Mihai, Community Moderator

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