CS2 upload jitter

isALEXme
isALEXme Posts: 2 ✭
edited December 22 in Internet
Hi, I've been experiencing high upload jitter and packet loss when playing counter-strike 2, making the experience miserable. I have tried rebooting the modem multiple times, checking the coax cable for any signs of deterioration, 3 different ethernet cables, to no avail. Also tried on Wifi.

To make sure it wasn't my PC, I took it to a friends house who is on a different ISP and everything was perfect. Graphs were all green, not a single red spike. So it is not my computer/drivers/windows, etc. Definitely is from Fizz (routing maybe?) or perhaps the coax installation in my home.

Anyone else experienced this and found a fix? Can someone help me out please?

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,445 ✭✭
    edited December 22

    Hi, using a network cable will be more stable than Wi-Fi. Latency can vary from one provider to another. Have Fizz check your signals to see if they are within standards.

    https://fizz.ca/en/support

    Are you the only person using the Internet at home? If not, you might not have enough bandwidth when multiple people are online.

  • Whizz
    Whizz Posts: 26,847 admin

    Hello isALEXme,

    I’m sorry to hear about the issue you’re experiencing.

    I have verified your modem and can confirm that it is currently online. The signal levels are, overall, within good parameters. However, there are a few readings that indicate they may be affected. To help resolve this, I recommend performing a factory reset on the modem and testing it using a different coaxial outlet, if available.
    Using a small, sharp object, press the modem’s reset button for 10 seconds. This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). You can see more details here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists after completing these steps, please contact us again via live chat, and we will be happy to assist you further. You can get in contact with our agents by clickin on this link: https://fizz.ca/en/support

    Have a wonderful day! 
    - Alexandra, Community Moderator

  • Whizz
    Whizz Posts: 26,847 admin

    Hello @isALEXme ,

    I am sorry for the issue encountered.
    Verifying my tools, the modem appears online and providing a proper speed, also the modem signals are within the limits in real-time.
    Please restart the modem and also your device, also make sure that the coaxial cable is well inserted into the modem and into the coaxial cable too.
    You can consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
    If the issue persists after making these steps, please contact us by chat to investigate further and help:https://fizz.ca/en/support
    Thanks for your kind understanding!
    Have a good one!
    -Simona, Community Moderator

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