Get nothing from the new plan

Frank X.
Frank X. Posts: 5 ✭✭
edited December 2025 in My Mobile

Hi all. My new plan starts yesterday (December 20) with CAN-US coverage and 25 GB data, but when I log into my account in fizz.ca, it shows I don't have any data for this billing cycle, zero, I'm Still using the rollover from my previous months right now. I also tried calling a US number from Canada but got the rejection message "Action required: Your current plan did not allow you to complete this call. Please buy an Add-On". To me it feels like nothing in my new plan is working. May I get a technician to take a look?

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,930 ✭✭

    @Frank X. said:
    Hi all. My new plan starts yesterday (December 20) with CAN-US coverage and 25 GB data, but when I log into my account in fizz.ca, it shows I don't have any data for this billing cycle, zero, I'm Still using the rollover from my previous months right now. I also tried calling a US number from Canada but got the rejection message "Action required: Your current plan did not allow you to complete this call. Please buy an Add-On". To me it feels like nothing in my new plan is working. May I get a technician to take a look?

    Contact support
    https://fizz.ca/en/support

  • alexanderluo10890
    alexanderluo10890 Posts: 1,835 ✭✭

    Check if your new plan is applied. Did they charged you new price?

  • Whizz
    Whizz Posts: 27,013 admin
    edited December 2025

    Hello Frank X. ,

    Sorry to hear about the issue.

    I verified your account and it looks like the Data shown is not displayed accurately as we don`t see the monthly included data in the plan after the renewal happened.

    I`ll escalate a ticket to address the issue on that part and you can track the ticket status in My settings - My tickets to have a view on it`s progress and you`ll be reached via e-mail as soon as updates are given.

    Regarding the calls, we need you to reach our colleagues on chat so you can share some details so they can open another ticket related to the calls.  


    They will require some sensitive details as that's why you need to reach them on chat.

    You can try to reset your phone`s network settings but it's not a guarantee that it will solve the situation - as you can try to test the Sim in a new device also - to reset the network settings check the steps found here : https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only


    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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