Get nothing from the new plan

Frank X.
Frank X. Posts: 5 ✭✭
edited 1:57AM in My Mobile

Hi all. My new plan starts yesterday (December 20) with CAN-US coverage and 25 GB data, but when I log into my account in fizz.ca, it shows I don't have any data for this billing cycle, zero, I'm Still using the rollover from my previous months right now. I also tried calling a US number from Canada but got the rejection message "Action required: Your current plan did not allow you to complete this call. Please buy an Add-On". To me it feels like nothing in my new plan is working. May I get a technician to take a look?

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,708 ✭✭

    @Frank X. said:
    Hi all. My new plan starts yesterday (December 20) with CAN-US coverage and 25 GB data, but when I log into my account in fizz.ca, it shows I don't have any data for this billing cycle, zero, I'm Still using the rollover from my previous months right now. I also tried calling a US number from Canada but got the rejection message "Action required: Your current plan did not allow you to complete this call. Please buy an Add-On". To me it feels like nothing in my new plan is working. May I get a technician to take a look?

    Contact support
    https://fizz.ca/en/support

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