Rewards
Best Answer
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@Fedi said:
I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank you"Expect on average a 30-day delay following the receipt of your phone to see these fresh new points in your Fizz account."
See point 5 of the following FAQ
https://fizz.ca/en/faq/how-do-i-get-started-my-new-phone0
Answers
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Hi, A phone purchased from Fizz will have the reward points added after the next payment.
3 points by dollars.
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Achievements usually take a while to update as well.
If it doesn't update eventually you can contact customer support via chat.0 -
You will receive your points in approximately 30 days
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Wait for next payment. If still not received, contract https://fizz.ca/en/support
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@Fedi said:
I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank youIt will come with you next billing cycle. If you want them now you can contact the support team.
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Thank you so much for your replies
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@Fedi said:
I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank youWith Fizz, reward points for device purchases are not credited immediately. Even though you’ve received the receipt and tracking number, the points usually appear only after the return period has passed and the order is considered final.
A few things to keep in mind:
Points are typically added a few weeks after the phone is delivered, not at the time of purchase
If the device is still in transit or within the return window, the points will show as 0
Make sure the purchase was made while logged into your Fizz account, as points are linked to the account used at checkout
If the points still don’t appear after the return period, then it would be a good idea to contact Fizz support so they can check the order on their end.
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