Rewards

Fedi

I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank you

Mike RZMAX

@Fedi said:
I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank you

"Expect on average a 30-day delay following the receipt of your phone to see these fresh new points in your Fizz account."

See point 5 of the following FAQ
https://fizz.ca/en/faq/how-do-i-get-started-my-new-phone

G225 code IRSGE

Hi, A phone purchased from Fizz will have the reward points added after the next payment.

3 points by dollars.

Promo_code_RBAAN

Achievements usually take a while to update as well.
If it doesn't update eventually you can contact customer support via chat.

Bois_3ISKD

You will receive your points in approximately 30 days

alexanderluo10890

Wait for next payment. If still not received, contract https://fizz.ca/en/support

Mark123_2024

@Fedi said:
I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank you

It will come with you next billing cycle. If you want them now you can contact the support team.

Fedi

Thank you so much for your replies

propea

@Fedi said:
I have shopped a phone 2 days ago I receive an email with the receipt and the tracking number but I m surprise to see 0 points reward ,,,I m wondering why ? Someone have idea about it ? Thank you

With Fizz, reward points for device purchases are not credited immediately. Even though you’ve received the receipt and tracking number, the points usually appear only after the return period has passed and the order is considered final.

A few things to keep in mind:

Points are typically added a few weeks after the phone is delivered, not at the time of purchase

If the device is still in transit or within the return window, the points will show as 0

Make sure the purchase was made while logged into your Fizz account, as points are linked to the account used at checkout

If the points still don’t appear after the return period, then it would be a good idea to contact Fizz support so they can check the order on their end.