Port Request Stuck for 8 Days - Need Resubmission

rising
rising Posts: 3 ✭✭
edited December 6 in My Mobile
My number port from Public Mobile has been stuck on "Activation Pending" for 8 days. I initially didn't receive the verification SMS, but I've since tested with another carrier and confirmed I can now receive SMS properly.
I've asked Fizz multiple times to simply resubmit or cancel the port request, but they keep saying it must be handled by the technical team. It's been 8 days now with absolutely no progress. Has anyone experienced this? Is there any way to escalate this or get the technical team to actually process it?

Best Answer

  • Whizz
    Whizz Posts: 26,817 admin
    Answer ✓

    Hello rising,

    I am sorry to hear about the situation encountered.

    I investigated your account and I can  see that your transfer request has been stuck in progress for a few days now. This is why the transfer cannot be resubmitted or cancelled at the moment.

    I can assure you that the situation was properly escalated to our technical department and is currently under investigation.

    I understand that it is uncomfortable to have to wait in this situation. You will be informed via email as soon as our technical team provides an update.

    Thank you for your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 604 ✭✭

    A @Whizz might see it and help you out.
    You can also chat with support again and insist that they open a ticket. Make sure you can see the ticket on your account overview page before ending the support chat.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,398 ✭✭
    edited December 6

    Have you receive the SMS of P.M. with this SIM and answer for confirm ?

    You change after for fizz SIM.

    If you not receive this SMS contact Public for resend this with P.M. SIM.

This discussion has been closed.

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