Stuck in activation pending

serametpalli
serametpalli Posts: 2 ✭
edited December 3 in My Mobile
I'm stuck in activation pending and my number hasn't been ported yet.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,996 ✭✭

    @Whizz please take a look.

  • PotatoStarch
    PotatoStarch Posts: 415 ✭✭

    It usually takes a few hours, make sure you reply to the porting request sms confirmation within time limit. If it doesn't resolve after a while you can contact customer support via online chat to inquire.

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,673 ✭✭

    @serametpalli said:
    I'm stuck in activation pending and my number hasn't been ported yet.

    Contact support
    https://fizz.ca/en/support

  • Jayt
    Jayt Posts: 68 ✭✭

    How long has it been?
    It can take a few hours before the number ports.

    If you have received the text asking to authorize your transfer and answered yes, you should be good in a few more hours.

    If you haven't received the text asking to authorize your transfer, then you'll likely have to contact support

  • Whizz
    Whizz Posts: 26,817 admin

    Hello serametpalli ,

    I verified your account and it looks like the transfer was not started from your side but the issue is remedied and now the transfer has been confirmed and completed.

    Be sure to restart your phone , enable / disable airplane mode and test the line as shown here : https://fizz.ca/en/faq/how-test-my-fizz-line

    If you have any issues, please reach our customer service on chat for further investigations.

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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