iPhone 17 Pro Max eSIM Activation Error

ReyN
ReyN Posts: 1 ✭✭
edited December 3 in My Mobile

I purchased an iPhone 17 Pro Max last black Friday but when I activated an eSIM in order to port my existing number and plan to the new phone I get an activation error. I did this many times following the instructions on the Fizz website. It is frustrating to note that the Fizz eSIM activation system is not ready for this new model of iPhone.

Best Answer

  • Whizz
    Whizz Posts: 26,781 admin
    Answer ✓

    Hello ReyN,

    I am sorry to hear about the situation encountered.

    I noticed that you contacted us on chat regarding this situation in the meantime. It appears that you are impacted by a technical issue and a ticket was already escalated.

    You can view the status of your ticket in your Fizz account under My settings > My tickets. You will be informed via email as soon as we have any updates from our technical team. 

    We appreciate your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 596 ✭✭

    I doubt that transfer failed because of your phone model. Only a @Whizz can talk you your exact account status, but it sounds like you should just start another eSim transfer. Manage my plan -> Change SIM. Make sure that your phone is on a clean WiFi connection when activating the new eSim profile.

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