1 Year Dinosaur badges not being activated automatically?

jennyp
jennyp Posts: 8 ✭✭
edited 2:14PM in Your Fizz Account

I'm supposed to have the 1 year dinosaur badge activated since 27 september of 2025 and it's still not activated... I had the same issue with the 6 months badge in the past.

I tried to contact the support bot since that's what a fizz worker replied to someone else, on this forum, with the same issue, but it's useless and keeps sending me links to ''rollover data'' which isn't what I need at all.

Can anyone unlock my dino badges please? :(
Thank you. <3

Answers

  • PotatoStarch
    PotatoStarch Posts: 297 ✭✭

    That's pretty common, I see a lot of posts mentioning the same issue and had it myself. Only customer support can help with that, I'm afraid.

  • Mark123_2024
    Mark123_2024 Posts: 8,663 ✭✭

    I received it without any intervention.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,707 ✭✭

    Not sure what is happening, but lastly there are many users complaining about the badges which are not unlock automatically.

    @Whizz could you please escalate this?

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,398 ✭✭

    @jennyp said:
    I'm supposed to have the 1 year dinosaur badge activated since 27 september of 2025 and it's still not activated... I had the same issue with the 6 months badge in the past.

    I tried to contact the support bot since that's what a fizz worker replied to someone else, on this forum, with the same issue, but it's useless and keeps sending me links to ''rollover data'' which isn't what I need at all.

    Can anyone unlock my dino badges please? :(
    Thank you. <3

    Contact support to have it unlocked
    https://fizz.ca/en/support

  • Rastin
    Rastin Posts: 1,008 ✭✭

    Ya it's seem to be very common. I just got my 6 month one the other day and I have been here over a year. Just can't be bothered to contact support about it. One day I get around to contacting them about my 1 year one that I should have.

  • Bato
    Bato Posts: 1,139 ✭✭

    Contact technical support in your account Fizz

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,378 ✭✭

    Very common, I have it myself, waiting for 2 year badge before contacting support

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 580 ✭✭

    Well, you can essentially wait with contacting support for manual badge activation until such time the awarded badge points will push you onto the next Fizz reward level you care about. This way you minimize time spent on this for both yourself and Fizz. Still, I wish, they would just fix this, this has been a problem for this entire year and I don't know for much longer before that.

  • Whizz
    Whizz Posts: 26,720 admin

    Hello @jennyp ,

    We are sorry for the inconvenience.
    I kindly inform you that a ticket is escalated to our technical team to investigate further and fix it.
    Once an answer is provided, you will be immediately informed by email.
    The ticket's progress can be followed under My settings, My tickets.
    Rest assured, we are doing the best for you.
    Have a nice day!
    -Simona, Community Moderator

This discussion has been closed.

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