I started a new plan, but choosing esim incorrectly instead of physical sim

ricky_lo · November 29

I started a new plan, but I accidentally choose esim instead of physical sim
I did not activate the esim and did not transfer number.
There is no option about 'change my sim' in my plan management menu.
Please help.

Andrei_ref_R7VK1 · November 29

You need to buy a SIM card and follow this guide:
https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

Whizz · November 29

Hello @ricky_lo ,

I am sorry for the issue encountered.
Verifying your account, the transfer order was cancelled.
You can start over using a physical SIM card.
Here you can find the steps:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
If you encounter any issues, please contact us by chat to help you further:https://fizz.ca/en/support
Thank you for your interest and cooperation.
Have a nice day!
-Simona, Community Moderator

I started a new plan, but choosing esim incorrectly instead of physical sim

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