Internet went out and nothing works

plant
plant Posts: 1 ✭
edited November 28 in Internet
My home internet suddenly went out when I was in the middle of work. Attempting to use live chat and it tells me the team is not online since 1am. I tried replugging the power and checking the coaxial cable and there were no issues with both. The download light is still constantly blinking.

Best Answer

  • Whizz
    Whizz Posts: 26,733 admin
    Answer ✓

    Hello plant,

    I am sorry to hear about the situation encountered.

    I made the necessary verifications in our tools and I can see that your modem is currently online with optimal signals. 

    However, I can see that it was offline for a short period earlier. If you still encounter issues please restart your modem again by unplugging the power cord for a few seconds.

    Also, I am sorry for the long duration to receive a reply on our chat. At the moment we are dealing with a large number of requests. If the issue persists, please contact us again on chat and wait a bit longer until someone replies.

    You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We appreciate your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator

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