Is Fizz Scamming Us on Data Usage? Or Am I Missing Something?

Kateryna
Kateryna Posts: 4 ✭
in Your Fizz Account
Hi everyone,

I’m new to Fizz and I’m honestly really confused — and a bit frustrated. My plan includes 1 GB of data, and it showed as completely used within just 3 days. This makes no sense because I was home most of the time connected to Wi-Fi, and with my previous provider I barely used 2.5 GB in an entire month.

I’ve only been with Fizz for 3 days and I already feel scammed. I tried contacting customer support through chat, but they’re not replying at all.

Has anyone else experienced unusually fast data consumption with Fizz? Is this a common issue, or could something be wrong with how my data was calculated?

Any insights or similar experiences would be really helpful. I’m just trying to understand whether this is normal or if I should check something on my device or account.

Thanks in advance!

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,759 ✭✭

    We are all users here.

    @Whizz could you please help?

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,390 ✭✭

    Some background task can use data instead of wifi and maybe you have lost wifi without notice. I check my data frequently and it seem accurate all the time. Hope Fizz can find more and help you.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 586 ✭✭
    edited November 28

    Your phone has a data counter. It has separate counters per sim card, so if you have just changed to Fizz, it should accurately reflect your data usage since you started using Fizz. See if it matches what Fizz says you have used. You should also be able to identify the app(s) that used all the data.

    iPhone: Settings -> Cellular -> (scroll down) Cellular Data
    Android's are all different but something like Settings -> Network and Internet -> SIMs -> App data usage

  • Mark123_2024
    Mark123_2024 Posts: 8,686 ✭✭

    @Kateryna said:
    Hi everyone,

    I’m new to Fizz and I’m honestly really confused — and a bit frustrated. My plan includes 1 GB of data, and it showed as completely used within just 3 days. This makes no sense because I was home most of the time connected to Wi-Fi, and with my previous provider I barely used 2.5 GB in an entire month.

    I’ve only been with Fizz for 3 days and I already feel scammed. I tried contacting customer support through chat, but they’re not replying at all.

    Has anyone else experienced unusually fast data consumption with Fizz? Is this a common issue, or could something be wrong with how my data was calculated?

    Any insights or similar experiences would be really helpful. I’m just trying to understand whether this is normal or if I should check something on my device or account.

    Thanks in advance!

    Normally no, everything was ok until now. You should insist on contacting the customer service.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,563 ✭✭

    Did you trun off your data when you using wifi?

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,294 ✭✭
    edited November 29

    Hi, no problem here, same for me, I have 1 gig.

    Normally, my phone use about 10 to 15 MB a day for phone services and such.

    I’ve practically disabled all apps from running in the background.

    It’s probably an update or some apps that downloaded, maybe streaming too.

    Check your profile to see your daily downloads.

    Contact support with mode private with Firefox or InPrivate of Edge. Possible too to send private message to @Whizz here.

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