no internet, no chat support

hixh
hixh Posts: 3 ✭
edited November 28 in Internet
I have no home internet since a couple of hours ago. I tried to unplug replug the router multiple times now, but still there is no internet. I tried to reach chat support from my laptop's browser and from the fizz app on my phone but its seems like the chat is broken. please help.

Best Answer

  • Whizz
    Whizz Posts: 26,733 admin
    Answer ✓

    Hello @hixh

    I am sorry to hear about the situation encountered.

    I verified your account and I want to inform you that our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. Our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Also, I can see that you managed to contact us on our chat in the meantime. We are sorry for the duration to get an answer as we are encountering a large number of requests at the moment.

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,759 ✭✭

    Try to clear the cash, cookies or try in Incognito mode

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,390 ✭✭

    @hixh said:
    I have no home internet since a couple of hours ago. I tried to unplug replug the router multiple times now, but still there is no internet. I tried to reach chat support from my laptop's browser and from the fizz app on my phone but its seems like the chat is broken. please help.

    I had this problem, what work for me was private mode browser not connected to my account, wait few seconds and the chat bubble pop https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,453 ✭✭

    Clear your browser cache, try a private browsing mode, and disable your VPN if you are using one.

This discussion has been closed.

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