Tourist badge and points not awarded after two weeks

BradDoell
BradDoell Posts: 405 ✭✭
edited November 26 in My Mobile

Hi @Whizz
I got through to the chat bot from “my settings”.
The chat bot suggested I post my issue in the here in the forum as I had gone through all the suggested steps.
I bought two travel add-ons over two weeks ago and have not been awarded the Tourist badge or associated points.
No rush at all, but I would appreciate resolution.
The travel add-ons for data worked very well!
Cheers,
Brad

Answers

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,392 ✭✭

    Hi! The only way to fix badge is to ask support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,736 admin

    Hello @BradDoell ,

    We are sorry for the inconvenience.

    I kindly inform you that a ticket was escalated to our technical team to investigate further and fix it.

    Once an answer will be provide by them, you will be informed by email.

    You can follow the progress too under My settings, My tickets.

    Rest assured, we are doing the best for you.

    Thank you for your cooperation.

    Have a great day!

    -Simona, Community Moderator

This discussion has been closed.

Categories