Need some help with data - didn't receive 4×10GB Black Friday offer
Also… if anyone could gift me some data, I’d really appreciate it!
Answers
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Hello @newuser2 ,
We are sorry for the inconvenience.
Verifying your account, you have subscribed on November 3rd, 2:10 AM.
In order to receive the 4 perks of 10 Gb each the condition you should have subscribed until November 2nd 11:59:59 p.m.
For any given week's gift, the account must be active at 11:59:59 p.m. (Eastern Time, ET) on the Sunday preceding said week.
Please consult our FAQ for more details:https://fizz.ca/en/offers/black-friday
Thank you for your kind understanding.
Have a nice day!
-Simona, Community Moderator
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You need to post your referral code to receive data.
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referal code- Z6OLY, thank you!0
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Hi Simona,
I activated my account on November 2nd (Pacific Time, BC). A Fizz agent assured me the bonus was coming a few weeks ago, but I still haven’t received anything. This is quite disappointing.
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Hello @newuser2 ,
Verifying further, your plan was activated on November 3rd at 2:10:02 AM. You have also received an email confirmation at that time.
We are sorry for the inconvenience, as you did not activated until November 2nd, between 11:59:59 p.m. (Eastern Time, ET) the offer does not apply for that week.
You can verify this information on our FAQ, Legal notes:https://fizz.ca/en/offers/black-friday
This is how the system works, we are not able to intervene in the process.
Thank you for your kind understanding.
Have a nice day!
-Simona, Community Moderator0
