I want to cancel my Internet with fizz.
I want to cancel my Internet with fizz.
Best Answer
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Hello @Jamesz2072 ,
We are sorry about your decision.
To cancel your plan, you have to go under My plans, Manage, Unsubscribe, select and end date for your plan.
Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle.
You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes.
Please drop off your modem at a Vidéotron store to complete your return.
You can consult our FAQ too:https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Thank you for your cooperation.
Have a great day!
-Simona, Community Moderator0
Answers
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To cancel Fizz internet, log in to your account, go to "Manage My Plan" under "My plans," and click "Unsubscribe". You will need to provide a cancellation date and will be issued a return ID number to return your modem within 15 days to avoid a $225 charge. https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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@Jamesz2072 said:
I want to cancel my Internet with fizz.To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.
https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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As indicated above, you can't terminate your service with a forum post. You have to use the self serve site.
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You can try to call the customer service0
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lol Good luck. I had such a hard time cancelling it. I ultimately blocked Fizz on my credit card so they couldn't renew the subscription.0
