Fizz EXT doesn't work in my phone even though with full signal (Richmond Hill ON)

fidofido
fidofido Posts: 9 ✭
edited November 24 in My Mobile
Just switched to Fizz for a couple of days fro Fido. Unfortunately the signal at my home (Richmond Hill of GTA) is so bad and with 0 bar signal most of time. I noticed sometime my phone would automatically switch to "Fizz EXT", and with full signal. However, I could NOT access internet with that. It shows no network connected when I opened any website. Voice calls are OK.

Anyone knows why? Do I need to specific settings to use fizz EXT (I do have network data and roaming enabled in my phone)?

Best Answer

  • Whizz
    Whizz Posts: 26,736 admin
    Answer ✓

    Hello @fidofido ,

    We are sorry for the issue encountered.
    Verifying your account, the plan is active and functional.
    Please proceed with a restart of your phone an network reset too.
    Make sure that the APN of your phone is correctly configured:
    Fizz APN settings are:

    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl
    Please consult our FAQ too:https://fizz.ca/en/faq/how-do-i-access-internet-my-phone
    If the issue persist please contact us by chat to help you further:https://fizz.ca/en/support
    Thank you for your cooperation.
    Have a great day!
    -Simona, Community Moderator

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 586 ✭✭
    edited November 24

    Check what APN you have active on your phone. Some phones show two profiles, Fizz (mobile.bm) and Vidéotron (media.ng). Last time I checked, media.ng would not work on the EXT networks, only mobile.bm would.

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