My home internet is intermittent functioning and breaking down

Sam_112025
Sam_112025 Posts: 2 ✭
edited November 22 in Internet
My home internet is intermittent functioning and breaking down several times a day

Answers

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,285 ✭✭

    Hi, you need to contact support here https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,214 ✭✭

    Contact fizz for check signal.

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,218 ✭✭

    @Sam_112025 said:
    My home internet is intermittent functioning and breaking down several times a day

    Unplug the modem from the power outlet for a few minutes and then plug it back in.

    If the problem persists, contact support so they can check if the signal meets the standards.

  • Whizz
    Whizz Posts: 26,615 admin

    Hello Sam_112025 ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it appears that they are not quite in good standing.

    Please check for any coaxial our power cable damage and test the modem in another power outlet if possible.

    If the issue persists, I invite you to reach our colleagues on chat : https://fizz.ca/en/support for further investigations as we might need to send a technician to your address.

    Have a good one,
    Raul, Community Moderator

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