why incoming call doesn 't come trought on to my iphone 16 Promax ?

MELE_2025
MELE_2025 Posts: 2 ✭
edited November 19 in Welcome and join
Why i can't receive any incoming call on my iPhone 16 Promax? And i cannot send any SMS messages ant my voice mail does not working.
My callers heard the voice : the person you're calling cannot take your call please try you call later . My out call is working as well but sometimes my data connection buggs . My voice message ist not working I need help for that issue please! I am new FIZZ user. Thanks

Best Answer

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 557 ✭✭
    Answer ✓

    having an outdated phone that is not VoLTE-compatible

    OP says they are using an iPhone 16 Pro Max. All iPhones 8 or newer support VoLTE on the Fizz network. iPhones typically do not have any compatibility/certification issues with VoLTE on any network, that's something only Android users get to have fun with.

    @MELE_2025 What you describe very much sounds like a number port being stuck halfway. A @Whizz can look up your account and confirm this. In this state, incoming calls wouldn't be working and registrations to iMessage may also fail, hence the problems with sending text messages. Your voicemail may very well be working, try to call 514-647-0999 to check. But with no incoming calls, nobody can reach your Fizz voicemail obviously.

    For any number port, it is imperative to keep the original SIM card online and registered to your previous carrier until you have confirmed that your Fizz services are fully active and working. Your original SIM card should also receive a text message where you have to confirm the number transfer request, otherwise, it will not go ahead.

Answers

  • PotatoStarch
    PotatoStarch Posts: 261 ✭✭

    If you just ported the number it could take a few hours to sort out.
    I'd make sure roaming is enabled on phone and reboot.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,237 ✭✭

    Hi look if your plan is active. Have you received sms with your old mobile account for confirm number change.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,331 ✭✭

    You may not be receiving incoming calls on Fizz because of phone settings like airplane mode, "Do Not Disturb" (DND), or call forwarding/blocking, or due to network issues, such as being in a no-signal area or having an outdated phone that is not VoLTE-compatible. To fix this, first check your phone's settings and try basic troubleshooting steps like restarting your phone, toggling airplane mode, and checking network connection. If the problem continues, contact Fizz support for further assistance.

  • junozero
    junozero Posts: 1,039 ✭✭

    Contact with support to make sure your number is ported successfully and your account is set correctly.

  • Whizz
    Whizz Posts: 26,654 admin

    Hello MELE_2025,

    Sorry to hear about the issue.

    I verified your account and it appears that you  tried to transfer your number via eSIM but you did not start the transfer after submitting the order for the plan.

    To remedy the issue go to your account in My plans - Install eSIM - Start the transfer.
    Be sure to scan the QR code and also wait for the transfer authorization request that your provider must send to you on the Sim card that is purchased from them.

    If the details that you entered are correct- the transfer will be completed in 2 hours ( after you reply with YES to the authorization request ).
    You`ll receive a confirmation e-mail also when the plan is ready to use.

    More details can be found here : https://fizz.ca/en/faq/install-and-activate-esim

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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