Plan Change Failure for Two Months in a Row
Has anyone else experienced a plan change failure more than once?
It’s been two months since I first tried to add voicemail to my plan, and I’m still facing the same issue. I just received another email today saying: "The changes requested for your plan were not done."
I know the customer service team has been working hard to look into my issue and create an IT ticket for me, but I’ve been really nervous these past days worrying that my plan change won’t work. And if it doesn’t, I’ll have to ask for a reimbursement which means waiting another few months for the refund...the same frustrating pressure again.
I contacted customer service last month and they said it was due to a system error and assured it would never happen again. But the same thing has happened again… It’s really frustrating to deal with the same issue month after month.
My billing cycle is on the 12th of every month, so I submitted another plan change request this morning. I’m wondering if it doesn’t go through after the 12th, will I have to submit yet another request and wait another month? Or there is any other way to resolve this problem once and for all?
Thanks in advance for any advice!
Best Answer
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Hello Hazzzzou,
Thank you for letting us know about this situation.
I verified your account and I want to inform you that a ticket was already escalated to our technical team regarding this situation. At the moment, the ticket is still under investigation. You will be informed via email as soon as we have any updates from our technical team.
We appreciate your patience and understanding.Have a good one!
-Vlad, Community Moderator2
Answers
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If your plan fails to change then you Jane no choice to contact support
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@Hazzzzou said:
Hi everyone,Has anyone else experienced a plan change failure more than once?
It’s been two months since I first tried to add voicemail to my plan, and I’m still facing the same issue. I just received another email today saying: "The changes requested for your plan were not done."
I know the customer service team has been working hard to look into my issue and create an IT ticket for me, but I’ve been really nervous these past days worrying that my plan change won’t work. And if it doesn’t, I’ll have to ask for a reimbursement which means waiting another few months for the refund...the same frustrating pressure again.
I contacted customer service last month and they said it was due to a system error and assured it would never happen again. But the same thing has happened again… It’s really frustrating to deal with the same issue month after month.
My billing cycle is on the 12th of every month, so I submitted another plan change request this morning. I’m wondering if it doesn’t go through after the 12th, will I have to submit yet another request and wait another month? Or there is any other way to resolve this problem once and for all?
Thanks in advance for any advice!
Contact support again regarding the second attempt
https://fizz.ca/en/support0 -
There another post here with the same issue https://forum.fizz.ca/en/discussion/2664880/plan-not-changed
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