WORKING NOW Thanks(Issue data gifting)
Working now! Thanks!
I just successfully gifted data to 2 members. I tried to gift to a third person and I get the message "You must have an active plan with Fizz". I'm coming up to my 1 year anniversary being with Fizz. Why am I being blocked all of a sudden? I didn't even gift that much. Less than my monthly plan.
How can I fix this? I checked for previous issues with this and there was no answers.
Thank you
Answers
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I also see that same message sometimes. You're not being blocked; just a bug with their website. Refresh the page usually fixes it for me.
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@Rad_JPIM4 said:
Working now! Thanks!I just successfully gifted data to 2 members. I tried to gift to a third person and I get the message "You must have an active plan with Fizz". I'm coming up to my 1 year anniversary being with Fizz. Why am I being blocked all of a sudden? I didn't even gift that much. Less than my monthly plan.
How can I fix this? I checked for previous issues with this and there was no answers.
Thank youUnfortunately, it's a system bug, I have the same problem.
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Glad it’s seems fixed
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So is it working or not working 🤔?
Similar discussion is here:
https://forum.fizz.ca/en/discussion/2665417/trying-to-gift-data0 -
Hello @Rad_JPIM4 ,
Glad to hear that everything is remedied.
Sometimes cookies and cache have a funny way of interacting with the website.
Try to clear the cache and cookies and if the issue persists be sure to also try with another browser via Incognito mode as more details can be found here : https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-workLast but not least, if the issue still persists, reach our customer service on chat for further investigations.
Have a good one,
Raul, Community Moderator1
