trying to gift data

ladyr
ladyr Posts: 85 ✭✭
edited November 10 in Data Gifting

Why do I get pushed out of that page with a warning stating "You must have an active mobile plan with Fizz to access this item." When I have an active mobile plan? Please help

Best Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 1,422 ✭✭
    edited November 9 Answer ✓

    @ladyr You must have a plan with datas.

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,091 ✭✭
    Answer ✓

    @ladyr said:
    Why do I get pushed out of that page with a warning stating "You must have an active mobile plan with Fizz to access this item." When I have an active mobile plan? Please help

    It's a bug, I have the same problem too !

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 1,422 ✭✭
    Answer ✓

    OUPS I have the same message

  • ladyr
    ladyr Posts: 85 ✭✭
    Answer ✓

    @Bois_3ISKD said:

    @ladyr said:
    Why do I get pushed out of that page with a warning stating "You must have an active mobile plan with Fizz to access this item." When I have an active mobile plan? Please help

    It's a bug, I have the same problem too !

    Maybe it's because they are giving free data out to everyone right now for that black Friday thing?

Answers

  • ladyr
    ladyr Posts: 85 ✭✭

    @SuperFrizz 5CQ2W said:
    You must have a plan with datas.

    But I dooo, I get 3 a month 😳

  • ladyr
    ladyr Posts: 85 ✭✭

    @SuperFrizz 5CQ2W said:
    OUPS I have the same message

    Maybe it's because they are giving free data out to everyone right now for that black Friday thing?

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,091 ✭✭

    @ladyr said:

    @Bois_3ISKD said:

    @ladyr said:
    Why do I get pushed out of that page with a warning stating "You must have an active mobile plan with Fizz to access this item." When I have an active mobile plan? Please help

    It's a bug, I have the same problem too !

    Maybe it's because they are giving free data out to everyone right now for that black Friday thing?

    Perhaps this problem started this week !

  • ladyr
    ladyr Posts: 85 ✭✭

    @Bois_3ISKD said:

    @ladyr said:

    @Bois_3ISKD said:

    @ladyr said:
    Why do I get pushed out of that page with a warning stating "You must have an active mobile plan with Fizz to access this item." When I have an active mobile plan? Please help

    It's a bug, I have the same problem too !

    Maybe it's because they are giving free data out to everyone right now for that black Friday thing?

    Perhaps this problem started this week !

    Oh! So very well could be, if this is the case it would be nice for them to have a message sent about it to everyone 🤔🌻

  • HudHud
    HudHud Posts: 124 ✭✭

    It’s a bug.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,271 ✭✭

    @ladyr said:
    Why do I get pushed out of that page with a warning stating "You must have an active mobile plan with Fizz to access this item." When I have an active mobile plan? Please help

    I can gift data, except for the last 500MB of my remaining balance (out of 5GB). This was reported on the French forum, but there are no new news from a @Whizz

  • junozero
    junozero Posts: 990 ✭✭

    You only can gift unused data at the end of your payment cycle. Once this cycle is over, it will no longer be available to send as a gift.

  • Whizz
    Whizz Posts: 26,577 admin

    Hello @ladyr ,

    Sorry to hear about the issue.

    Please try clearing your browsers cookie and cache , or even test the gifting operation from another browser. ( be sure that the person that will receive gifts also has data included in the plan as shown here : https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work )

    If the issue persists, please take a screenshot of the error and reach our colleagues on Live chat for further investigations.

    Have a good one,
    Raul, Community Moderator

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