SOS Only

Angelzz
Angelzz Posts: 2 ✭✭
edited November 9 in My Mobile

Hi, I tried activating an eSIM on my iPhone, but now my number is stuck on “SOS only.” I removed the eSIM and reinserted my physical SIM, but it still won’t connect. How can i reactivate my physical SIM card and restore my line?

Best Answer

  • Whizz
    Whizz Posts: 26,525 admin
    Answer ✓

    Hello Angelzz 

    Thank you for letting us know about this situation.

    I want to inform you that your number is currently associated with the eSIM that you requested. Most likely it wasn't working right away because of the 30 minutes delay. Right now the eSIM should be fully active.

    However, if you already deleted this eSIM from your phone, you will have to make a new SIM change request in order to use your physical SIM card or a new eSIM.

    You can find more details on this procedure here: https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan


    If you still encounter issues, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Mark123_2024
    Mark123_2024 Posts: 8,481 ✭✭

    You should contact the support team.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 507 ✭✭
    edited November 8

    If this is a transfer from a physical SIM to an eSIM, you have to wait 30 minutes after installing the eSIM until the transfer completes. Reboot your phone if it doesn't come on automatically after that time. The physical SIM card will be deactivated during the transfer.

    https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 960 ✭✭

    Try to Toggle Airplane Mode on/off, restart your phone. Go to Settings > General > About. If a carrier settings update is available, you will see a prompt to install it. If your phone allows automatic network selection, ensure that is toggled on (Settings > Cellular > Network Selection > Automatic).

  • GyslainH
    GyslainH Posts: 491 ✭✭

    Did you wait that your number was transferred before switching sim? Sometimes you. Ight have to reboot the phone

  • alexanderluo10890
    alexanderluo10890 Posts: 1,451 ✭✭

    Try reboot your phone.

This discussion has been closed.

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